RNRydeNow

Help

Support

Tell us about a booking, KYC, or hub pickup. Hub staff and Super Admin follow up from their desk.

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Help center

  • When is my KYC required?

    DigiLocker KYC must be approved by Super Admin before you can complete checkout on web or mobile.

  • Can I pay at the hub?

    Yes. Reserve without paying online and settle cash or UPI when hub staff confirms your booking at handover.

  • How do cancellations work?

    You can cancel while the booking is pending or confirmed (not after the ride starts). Fees depend on how close you are to pickup — see the cancellation policy on checkout.

  • How do I link a ticket to my trip?

    Open support from your booking detail page, or add ?booking=YOUR_BOOKING_ID to the support URL.